Terms Terms & Conditions (Click Here)
ADDRESS ASE Handling Room 212, Terminal 2 Copenhagen Airport Denmark (Airside Location A30)
CONTACT Mail: cip@asehandling.com Phone +45 6074 5928
 © Website, Photographs copyrighted to Colin Abbott
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Terms & Conditions

THE SMALL PRINT Terms & Conditions
© Website, Photographs copyrighted to Colin Abbott
1. Definitions  “ASE” means ASE Handling ApS and or its affiliates, subsidiaries, branches trading as “(Country/City/Airport) Fast Track”.  “Service Provider” means ASE or a service provider engaged as a sub-contractor by ASE, including its respective officers, employees, agents, Drivers, Representatives or sub-contractors.  “Meeting” means the place and the time at which the Passenger are greeted, met, picked up or collected by the Service Provider or its representative/driver. “Client” means person or entity who orders and/or books the Service  “Passenger” means the traveller to whom the Service is given  “Delivery” means the place and time at which the Passenger are finally dropped off, left or delivered by the Service Provider.  “Service” means the meeting, accommodation or transport services provided to the Passenger  “Prohibited Goods” means any goods which are or may, be illegal or prohibited under the laws of the country in which the service is being provided, including noxious, dangerous, hazardous, inflammable or explosive goods.   2. Terms of use  By using any ASE website, booking tool or reservation system through which a Service is ordered or is supplied, the Client and/or THE Passenger agree to be legally bound by these terms and conditions, which shall take effect immediately.   3. Passenger and Client responsibilities  It is the Passenger’s responsibility, for services beginning at the airport to ensure that they find and wait for their Driver or their Representative at the designated meeting point.  It is the Passenger’s responsibility, should they not be able to locate their Driver or Representative at the start time and start place of a service, to call the relevant telephone number as provided by ASE before making any alternative arrangements. Failure to do so may be treated as a “no show”.  It is the Passenger’s responsibility to advise ASE or the Representative or Driver of any circumstance that will alter the Booked meeting time and meeting place. For example • If the Passenger’s flight is re timed or cancelled before its departure • If a progressive or rolling delay to departure of the Passengers flight occurs before boarding • If the Passenger’s flight is changed to a different flight number and/or a new carrier • If baggage, immigration or customs delays will cause the time taken for the Passenger to exit the airside areas and enter the landside arrivals area to exceed the normal time allowance or grace period • If the Passenger will be late for a street pick up or kerbside greeting beyond the permitted grace period It is the Passenger’s responsibility, for services beginning from accommodation, hotels, offices or public places to ensure that they are waiting at the designated meeting point at or before the designated pick up time.  It is the Passenger’s responsibility, for services where they have more than one large or two medium size checked luggage, or every many, very heavy or very large checked bags, to ensure they inform ASE when booking so that a large enough vehicle is booked to accommodate all luggage; and/or that porters are engaged to handle the bags.  If the Passenger brings luggage that cannot fit in the vehicle ordered, or cannot be moved by the greeter and any booked staff or porters, then the Passenger will be liable for any additional costs incurred in transferring their luggage in a baggage van or in a larger or an additional vehicle; or moving it through the airport.  It is the Passenger’s responsibility to choose and book a Service start time that allows sufficient time for the journey to take place or the check in formalities to be completed in good time.  It is the Passenger’s responsibility, if travelling with babies and infants, to ensure that they inform us and/or bring, as well as fit, the correct child/infant seat for use in the booked vehicle.  It is the Passenger’s responsibility to declare dutiable or prohibited goods to Customs Officials. Under no circumstance will ASE staff or representatives handle, push or carry any Passenger bag or belongings through the customs checks. It is the responsibility of the Passenger to carry bags through customs or to engage or order a licensed porter to do so. Porterage will not be organized unless it is requested at time of booking or included in the normal service. It is the Passengers responsibility to advise relevant information about the sizes, nature and number of checked baggage items to be handled.  THE CLIENT AND/OR PASSENGER AGREE (I) TO INDEMNIFY ASE AND ITS SERVICE PROVIDER AGAINST AND (ii) TO HOLD ASE AND SERVICE PROVIDER HARMLESS FROM ANY PENALTY, LOSS, DAMAGE, CLAIM, COST OR EXPENSE WHICH ASE OR ITS SERVICE PROVIDER MAY INCUR DIRECTLY OR INDIRECTLY AS A RESULT OF ANY BREECH OF THE AFOREMENTIONED REQUIREMENTS 5. Your Booking This website is owned by ASE Handling Aps. CVR 26618185 who is also the supplier of all services Bookings can be made by persons aged 18 years or over only. By requesting and booking ASE service you enter a contract with ASE Handling Aps. The date of the contract is the date and time of confirmation of the booking as stated on the booking confirmation page and contained in the Booking Confirmation email sent to the address provided and confirmed by you during the online or telephone booking process. All services by ASE Handling Aps are subject to availability and ASE Handling Aps reserves the right to withdraw availability at its entire discretion. The price you pay is the price accepted and confirmed by you during the online or telephone booking process. All prices are in euro excluding Danish Moms (or Value Added Tax). The price you pay is fixed for the type of service. Additional costs such as out of hours, late arrival or departure, additional baggage assistance or other services such as taxi, transport, meeting rooms are presented to you for your acceptance before service commences. You must not resell or transfer any booking (in whole or in part). 5. Pricing & Inclusions/Exclusions  Price quotations and price tables may change without notice until a booking is confirmed. If a material amendment is accepted to a booked Service the amended price will use the exchange rates and tariffs subsisting at the time of change and additional charges may be payable.  The base price quoted at the time of booking will include all knowable charges for the Service that has been booked. If the Passenger directs the Driver, the Representative, or ASE to change the booked Service, or if the Service start time or Delivery time is delayed then additional charges may apply, including “out of hours” surcharges if the Service then takes place outside the Service Provider’s normal hours as a result of the change or delay.  Prices do not include discretionary tips/gratuities to Representatives, Drivers or local guides; or passport and visa fees; or baggage or personal / travel insurance.   6. Payment  The amount charged by ASE will be the amount due in the currency used for the booking, which is normally EURO. ASE cannot know or influence the exchange rate and policies that are applied by the Passenger’s or Client’s bank or card merchant in determining the final charge made.  ASE may deduct all or part of payment due from the Passenger’s or Client’s card, including extra charges incurred because of a variation to the booked Service (whether as a result of the Passenger’s request or other circumstances including delays) on receipt of the booking order and/or at any time up to three months ASE completion of Delivery.  ASE may take whatever steps it reasonably believe to be necessary (i) to protect the Passenger’s or Client’s card details in ASE’s possession from misuse; and/or (ii) to protect itself and its Service Provider from any delay in receiving payment for a completed Service. Such steps may include pre-authorizing the charge and verifying the card details and the card’s available credit limit.  If the Card Company does not authorize the transaction, the Client agrees to make immediate payment to ASE at the Client’s own cost by using a different card or payment method. The Passenger and Client agree that no payment properly payable and due to ASE from the Passenger or Client will be withheld by the Passenger or Client in respect of any claim or alleged claim by the Passenger or Client against ASE or its Service Provider howsoever arising and whether by way of set-off, counter-claim or otherwise. Payment may be made using one of the following payment cards;  MasterCard; VISA or AMEX. We reserve the right not to fulfil your booking if your card is declined for any reason or if the payment card has been used fraudulently or without the cardholder's permission or if you are under the age of 18. It will be necessary for your personal data to be disclosed to the relevant card issuer for the purpose of processing and confirming your payment. Your data will not be disclosed to third parties other than the financial institution for the chosen payment method. Bank Wire (pre-paid) must be made and is due 72hr before service commencement. No additional surcharge will apply for this method. Services booked for Xmas Day, Boxing Day, New Year’s day will be subject to a full out of hours fee. You shall be advised in advance. 7. Late bookings, cancellations, amendments and variations If a Service is booked at short notice, and/or a Booked Service is amended, cancelled before the Meeting time, or is varied during its performance (a “Change”) then ASE may require payment of additional fees. Any additional fee due to a Change before the service starts will be billed and collected by ASE from the nominated credit/charge card.  Any additional fee due to a Change incurred at or ASE the start of the service will be billed retroactively at the published and normal rate by ASE to the nominated credit/charge card on record  Examples of a voluntary Change to the Booked Service include the passenger bringing additional guests, requesting stop offs, drop offs or asking the Representative to wait.  Examples of an involuntary Change include a flight being delayed, retimed, cancelled, rerouted or changed.  In the case of a short notice order, cancellation, no-show, declined service, or amendment, we will charge an additional fee.  Where a cancellation or a major change is made Cancellation 0-48 Hours – A full 100% charge will occur unless agreed upon my ASE Handling Aps directly with the client. Cancellation 48 Hours or more – An admin fee of 15EURO will apply for all cancelled services subject to addition by ASE Handling Aps Changes - 0-48 Hours – An admin fee of 15EURO will apply for all changed services or subject to addition by ASE Handling Aps  Changes 48 Hours or more – No charges will be made to changes that occur 48hours or more away from the service Changes or cancellation must be made by e-mail. They are deemed “accepted” when we confirm back, or change the booking as requested. Booking Instructions that are received ASE 11.00pm local time will not be viewed by ASE staff until 07.00am local time in the city of the service on the next day. Change fees will be strictly enforced. If the Passenger is No Show or a Service is declined ASE will charge 100% of the job’s value. INSURANCE: WE STRONGLY RECOMMEND THAT THE PASSENGER PURCHASE A COMPREHENSIVE TRAVEL INSURANCE POLICY PRIOR TO DEPARTURE COVERING CHARGES THE PASSENGER WILL INCUR IN THE EVENT OF DELAYS OR CHANGES TO FLIGHTS, CHANGES IN AIRPORT CONDITIONS, EXTENDED DRIVING TIMES AND LOST OR DAMAGED BAGGAGE.   8. Complaints & disputes  Any complaint or dispute regarding the supply of a service should be notified to ASE in writing by email within 10 days of the date the booked Meeting time. It may not be possible to investigate any complaint received more than 10 days ASEer the date of the supply of the service.   9. Declarations  The Passenger or the one booking acknowledge that they have, or when booking shall be deemed to have, read, understood and accepted these Conditions.  The Passenger agrees not to carry any Prohibited Goods and to indemnify and to hold ASE harmless form the consequences of any illegal or prohibited action or behaviour by the Passenger during the period of the Service  The Client accepts that it is its responsibility to communicate these Terms and Conditions to the Passenger(s).  The Passenger and Client acknowledge that they have not entered into booking contract relying upon any representation properly made by or on behalf of ASE and have not relied upon any correspondence, statement or sales literature issued by a third party independently or on behalf of ASE.  The Client and Passenger acknowledge that these Conditions, subject to and together with any variation agreed in writing between a Director of ASE and the Client or Passenger, shall constitute the entire contract between ASE and the Client or Passenger and shall override or supersede any previous contract or arrangement between ASE and the Client or Passenger and in particular shall operate to the exclusion of any terms and conditions at any time imposed by the Client or Passenger in writing or verbally, and shall supersede any earlier version of these standard terms and conditions.   10. Disclaimers & Limitations of Liability  ASE accepts no responsibility for the cost, loss or damage to any luggage or property transported during the Service, howsoever such a loss or damage may be caused.  The full liability of ASE to the Passenger or Client under all and any circumstances including non-performance shall be limited to a sum equal to two times the charges paid to ASE by the Passenger or Client for the Service affected.  Under no circumstances will ASE or its agents, affiliates, Service Providers, suppliers, and/or distributors be liable for any of the following losses or damage (whether such losses where foreseen, foreseeable, known or otherwise): (a) loss of data; (b) loss of revenue or anticipated profits; (c) loss of business; (d) loss of opportunity; (e) loss of goodwill or injury to reputation; (f) losses suffered by third parties; or (g) any indirect, consequential, special or exemplary damages arising from the use of the ASE web site(s), ASE booking systems or ASE Products or Services regardless of the form of action.  If ASE or Service Provider should be found liable for any loss, injury or damage which arises out of or is in any way connected with any of the herein described functions, ASE’s or Service Provider’s liability shall in no event exceed the maximum insurance cover held by ASE or Service Provider, whichever is the lesser.  Force Majeure: ASE will not be liable for its or its Service Provider’s failure to perform obligations and/or any cost, loss or damage which results directly or indirectly from any cause or circumstance which is beyond ASE’s reasonable control. Without limiting the generality of the foregoing, the following shall be regarded as such “Force Majeure” circumstances: explosion, fog, flood, extreme weather, typhoons, cyclones, hurricanes, fire, epidemic, major road closures, state/diplomatic visits; war, hostilities, embargo, blockade, invasion, riot, revolution, civil disturbance, or acts of terrorism, strikes, lockouts or boycotts, labor dispute (but not of Service Provider’s own workforce) which involves stoppage of work; acts or restrictions or regulations or by-laws, revocation of or refusal to grant a license or permit, seizure under legal process, prohibitions, or measures of any kind on the part of any governmental or regulatory authority (including a bona fide airport authority), or temporary suspension of access to any part of an airport where access is required to provide the Service, or failure of a utility service (including but not limited to electricity, gas, water, internet, or telecommunications).   11. General  ASE will only arrange the Services for Clients and Passengers subject to these Conditions. ASE reserve the right at their absolute discretion to refuse to provide the Service to any Client or Passenger at any time.  Any authorized waiver by ASE or Service Provider of any breach by the Client or Passenger of these Conditions is limited to that particular breach. A delay by ASE or Service Provider in acting upon a breach shall not be deemed a waiver.  These Conditions may be varied by ASE from time to time without Notice. The subsisting and applicable Conditions are available on request and are posted on the ASE group website www.asehandling.com. ASE may change these Terms & Conditions at any time by posting notice of the changes online.  A person who is not a party to any contract governed in whole or in part by these Conditions (save for any officer, employee, agent, representative or sub-contractor of ASE) has no right to enforce or have the benefits of any term or conditions.  The terms contained in each clause or sub-clause of these Conditions are separate and distinct. Each may be enforced separately. The parties agree that if any clause or sub-clause shall be adjudged void or ineffective for whatever reason, but would be adjudged valid and effective if part of the wording thereof was deleted, the clause or sub-clause shall apply with such modification as may be necessary to make it valid and effective and shall not invalidate any other Conditions.  ASE reserves the right to record any telephone conversation with the Passenger and to make use of any such recording in any proceedings.